Terms of Service

ReadyMaxer is an in-office signaling service for clinical teams: staff send fixed, pre-defined signals ("Ready for check", "Urgent") between rooms and providers. These terms are an agreement between ReadyMaxer ("we", "us") and the practice or organization that opens an account ("you"). By creating an account or using the service you accept them.

ReadyMaxer is designed to carry zero patient data. Signals carry only a staff name, room name, signal type, timestamp, and an optional short note that is labeled "No patient info." You agree not to enter protected health information (PHI) or any patient-identifying information anywhere in the service, including notes, room names, staff names, or Digital Line display names. Because the service stores no PHI when used as directed, we do not sign Business Associate Agreements. If you enter PHI in breach of this section, you are responsible for the consequences, and we may remove the content or suspend the account.

You are responsible for the accuracy of your account information, for the people and devices you pair, and for revoking devices that leave your control. Keep pairing codes and board links inside your organization.

New offices get a free trial (currently one week) with full features. A payment method is collected at sign-up, and the subscription begins automatically when the trial ends unless you cancel first; cancel during the trial and nothing is charged. Paid plans are priced by room band and billed monthly or annually through Stripe; annual billing is discounted relative to paying monthly. Promotional pricing you subscribe at is honored for as long as your subscription stays active. You can change or cancel your plan at any time from the billing page; changes are prorated by Stripe and cancellation takes effect at the end of the paid period. If payment fails we retry and notify you; the service degrades gracefully with a 7-day grace period and is never shut off mid-workday without notice. Fees are non-refundable except where the law requires otherwise or we say so in writing.

ReadyMaxer is workflow software: a hallway signal, not a monitoring, alarm, or emergency system. It must not be relied on for patient-safety-critical communication. Delivery of any signal or notification is best-effort and can be delayed or lost by networks, devices, or platform push services.

Don't abuse, reverse-engineer, resell, or disrupt the service; don't attempt to access other organizations' data; don't use the service to violate any law.

We own the service and its software. You own your data (office, staff, room, and signal records) and can export or delete it by contacting us.

You can close your account at any time. We may suspend or terminate accounts that breach these terms, with notice where practical. On closure we delete your data within 60 days, except minimal billing records we must keep.

The service is provided "as is." To the maximum extent permitted by law, we disclaim implied warranties, and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages.

We may update these terms; material changes will be announced by email or in the admin at least 14 days before they take effect. Continued use after that is acceptance.

Questions about these terms: hello@readymaxer.com.