Version 1.4. Effective August 18, 2026.
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These Terms of Service (the "Terms") are a binding agreement between you and SmileMaxer LLC, a Maryland limited liability company ("SmileMaxer", "we", "us", or "our"). They govern your use of ReadyMaxer: the readymaxer.com website, the ReadyMaxer cloud service, and the ReadyMaxer apps for iPhone, Apple Watch, Android, Wear OS, macOS, and Windows (together, the "Service").
By creating an account, joining a team, installing an app, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
If you are accepting these Terms on behalf of a practice, clinic, or other organization, you represent that you have authority to bind that organization, and "you" means that organization.
ReadyMaxer is a team-signaling tool for offices. Staff send short, structured ready signals (for example, "patient ready in Room 3") to teammates' phones, watches, and computers.
A Practice can also turn on the optional Digital Line, a simple public waiting queue: a visitor scans a QR code posted in the office and joins the line without an account. The line never asks visitors for their name or any other personal details; each entry is only a ticket code the Service generates. The Practice is responsible for how it uses the line in its office, and the zero-PHI rule in Section 6 applies to it like the rest of the Service.
ReadyMaxer is not:
Practice Admins, and anyone who accepts these Terms on behalf of a Practice or manages its billing, must be at least 18 years old (or the age of majority where they live). Members may be any age the Practice lawfully employs or engages: the Practice is responsible for authorizing them, for their use of the Service, and, where a Member is a minor, for any consent applicable law requires. ReadyMaxer is a workplace tool and is not directed to children.
Practice Admins must provide accurate account information and keep it current. You are responsible for safeguarding your credentials, sign-in codes, and paired devices, and for all activity under your account. Tell us promptly at legal@readymaxer.com if you suspect unauthorized access.
The Practice is responsible for its Members and shared devices: for authorizing the right people, for removing Members who leave, for the accuracy of the names and phone numbers it enters for its team, and for having a lawful basis to give us that information (see Section 8).
Plans and pricing. Paid plans, team limits, and current prices are listed at readymaxer.com/pricing. Prices may include promotional discounts that we may end for new billing periods at any time.
Free trial. A Practice's first subscription starts with a free trial. The trial applies once per Practice: if you cancel and later subscribe again, the new subscription is charged from the start, with no second trial. The trial length is shown at signup and on readymaxer.com/pricing, and is one week unless that page says otherwise. We collect a payment method when the trial starts, and we charge nothing while it runs. When the trial ends, your subscription starts automatically and we charge the plan price listed on the pricing page, then the same amount each billing period until you cancel. You may cancel at any time from your admin billing page, as described in Section 5. Cancel before the trial ends and you are never charged.
Billing. Subscriptions are billed in advance on a recurring basis (monthly or as otherwise stated at checkout) through our payment processor, Stripe. By subscribing, you authorize recurring charges to your payment method until you cancel. You are responsible for applicable taxes; prices exclude taxes unless stated otherwise.
Price changes. We may change prices with at least 30 days' notice (by email or in the Service). Changes take effect at your next billing period. If you do not agree, cancel before the change takes effect.
Failed payments. If payment fails, we may retry, downgrade, suspend, or terminate the subscription after reasonable notice.
You may cancel at any time from your admin billing page. Cancellation takes effect at the end of the current billing period: you keep access until then, and you are not billed again.
A Practice Admin can also delete the Practice's entire account from the admin page. Unlike cancellation, deletion takes effect immediately: it cancels the subscription at once, ends access for the whole team, and erases the Practice's data as described in the Privacy Policy. Any remainder of the current billing period is not refunded.
Except where the law requires otherwise, payments are non-refundable and we do not give credits or refunds for partial billing periods, unused seats, or periods where you did not use the Service. Nothing in this section limits any non-waivable statutory refund or withdrawal rights you have under the laws of your country (see Section 17).
You agree that you and your Members will not:
Because ReadyMaxer is designed to hold no PHI and we instruct all users never to enter any, with respect to ReadyMaxer SmileMaxer LLC is not a business associate of any Practice under HIPAA and does not sign a business associate agreement for ReadyMaxer. SmileMaxer LLC also offers other products that are designed to handle PHI, and for those products it enters into a business associate agreement where HIPAA requires one. Any such agreement covers only the product it names: it does not extend to ReadyMaxer, does not make SmileMaxer LLC a business associate for ReadyMaxer, and does not make ReadyMaxer a place where PHI may be entered. The Practice is solely responsible for its own HIPAA compliance and for training its team to keep patient information out of ReadyMaxer. If we become aware that PHI has been entered into the Service, we may delete it and may suspend the account involved.
We may investigate violations and may suspend or terminate accounts that violate this section.
The Practice owns its Content. You grant SmileMaxer a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Content solely to operate, secure, and improve the Service and as otherwise described in the Privacy Policy. You are responsible for your Content and must have the rights needed to submit it.
Signal notes are ephemeral by design and are deleted on the schedule described in the Privacy Policy.
Practices give us limited personal data about their Members (such as first names and mobile phone numbers) so we can operate sign-in and notifications. The Practice is the controller of that data and appoints SmileMaxer as its processor under the Data Processing Addendum (the "DPA"), which is incorporated into these Terms for Practices whose Members' data is subject to the GDPR, UK GDPR, or similar laws. The Practice warrants that it has informed its Members and has a lawful basis for this processing.
Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to install and use the Apps on devices you own or control, for the purpose of using the Service. Desktop apps distributed outside an app store are additionally governed by the End User License Agreement, which matches this license.
Apps downloaded from the Apple App Store or Google Play are also subject to those stores' terms. Apple and Google are not parties to these Terms, have no obligation to provide support or maintenance for the Apps, and are not responsible for addressing any claims relating to the Apps. For Apps from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of this Section and may enforce it against you.
Apps may update automatically. We may release updates that add, change, or remove features.
The Service, including its software, design, text, and trademarks (ReadyMaxer, SmileMaxer, and associated logos), is owned by SmileMaxer LLC or its licensors and is protected by intellectual property laws. Except for the limited licenses in these Terms, no rights are granted to you.
If you send us feedback or suggestions, we may use them without restriction or obligation to you.
The Service depends on third parties, including Stripe (payments), Google Cloud (hosting), and Apple and Google push notification services. Their availability and performance are outside our control. Stripe processes payment details under its own terms and privacy policy; we never receive your full card number.
We work to keep the Service available but do not promise uninterrupted or error-free operation, and we do not offer a service-level agreement. We may change, suspend, or discontinue any part of the Service; if we discontinue the paid Service entirely, we will refund the prorated unused portion of any prepaid period, which is the exception to Section 5. Features labeled beta, preview, or experimental are provided as-is and may change or disappear without notice.
You may stop using the Service at any time; Practices can cancel as described in Section 5. We may suspend or terminate access immediately if you materially breach these Terms (including the zero-PHI rule), create risk or legal exposure for us, or if required by law, and otherwise on 30 days' notice. On termination, your licenses end and we may delete Practice data after a reasonable period, as described in the Privacy Policy. Sections that by their nature should survive (including 5 to 7, 10, and 14 to 20) survive termination.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT SIGNALS OR NOTIFICATIONS WILL BE DELIVERED, TIMELY, OR SEEN. YOU ACKNOWLEDGE THAT NOTIFICATION DELIVERY DEPENDS ON THIRD-PARTY NETWORKS, PLATFORMS, AND DEVICE SETTINGS OUTSIDE OUR CONTROL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER SMILEMAXER NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR USD $100.
THESE LIMITS APPLY TO ANY THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, BUT DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW (SUCH AS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR, IN JURISDICTIONS THAT DO NOT ALLOW THESE EXCLUSIONS, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE).
The zero-PHI and no-emergency rules in Sections 1 and 6 are fundamental to this allocation of risk.
If you are a Practice, you will defend and indemnify SmileMaxer against third-party claims arising from your Content, your breach of these Terms (including the zero-PHI rule), or your team's use of the Service in violation of law, except to the extent caused by our own breach. This section does not apply to consumers where the law does not permit it.
If you use the Service as a consumer in a jurisdiction whose laws grant you rights that cannot be waived by contract (for example, in the European Union, United Kingdom, or Australia), nothing in these Terms limits those rights, and where these Terms conflict with them, your statutory rights prevail. Consumers in those jurisdictions may also bring disputes in their local courts under their local law where the law so provides, notwithstanding Sections 18 and 19.
Please read this section carefully; it affects your rights if you are in the United States.
Informal resolution first. Before filing a claim, email legal@readymaxer.com with a description of the dispute. We will try to resolve it within 60 days.
Arbitration. If we cannot resolve it informally, any dispute arising out of these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules, rather than in court, except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property misuse in court. The Federal Arbitration Act governs this section. Arbitration will be conducted by a single arbitrator, in English, and may proceed by videoconference or, if in person, in Maryland or another mutually agreed location.
Class-action waiver. Disputes will be resolved only on an individual basis. Neither party may participate in a class, consolidated, or representative action. If this waiver is found unenforceable for a particular claim, that claim must proceed in court, not arbitration.
Opt-out. You may opt out of this arbitration agreement by emailing legal@readymaxer.com within 30 days of first accepting these Terms, stating your name, account email, and that you opt out of arbitration.
These Terms are governed by the laws of the State of Maryland, USA, excluding its conflict-of-law rules. Subject to Sections 17 and 18, all disputes will be brought exclusively in the state or federal courts located in Maryland, and the parties consent to their jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
You may not use the Service in violation of US export control or sanctions laws, and you represent that you are not located in an embargoed country or on any US government restricted-party list.
We may update these Terms from time to time. For material changes, we will give at least 30 days' notice by email to Practice Admins or by notice in the Service before the changes take effect. The "Effective" date above always reflects the current version, and prior versions are archived in our public changelog. If you do not agree to updated Terms, stop using the Service and, if you are a Practice, cancel your subscription before they take effect. Continued use after the effective date constitutes acceptance.
These Terms are drafted in English. We may provide translations for convenience; if a translation conflicts with the English version, the English version controls to the extent permitted by the law of your country.
These Terms, together with the Privacy Policy, the DPA (for Practices), the EULA (for desktop apps), and any order or checkout page, are the entire agreement between you and SmileMaxer about the Service. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to us must be sent to legal@readymaxer.com; notices to you may be sent to your account email or shown in the Service.
SmileMaxer LLC
11 S Eutaw St, Apt 915
Baltimore, MD 21201, USA
Questions: legal@readymaxer.com · SmileMaxer LLC, 11 S Eutaw St, Apt 915, Baltimore, MD 21201, USA